We offer four different ways to contact us. All specially designed to offer you the most relevant and speedy support needed:
1) Our
Knowledge Base is the first place to go for help. Type the nature of your problem into the searchbox and a list of possibilities will be displayed to you.
2) If mail is taking a long time to send/receive, a script is producing
various errors or you need an engineer to look into an issue on your account, the quickest way to get help is to raise a support ticket. You can do this by logging into
https://account.34sp.com using your registered email and password. Once logged in, click on 'Create Support Ticket'.
3) If you are unable to email us or raise a support ticket you can call us from 8am- 8pm Mon-Fri and 9.30am-5.30pm Sat-Sun.
We will then be able to raise a support case for you or resolve the issue if possible.
Please note: We operate a security policy to protect our customers from social engineering attacks. As such, when calling us, you must be prepared to answer your security question plus 2 random questions relating to your account.
We urge all customers to ensure their contact details are up to date and correct, to help avoid issues validating identity and getting support.
Article ID: 328, Created On: 6/9/2010, Modified: 8/24/2011